“All payments in respect to passport processing are to be done by applicants through banks to generate application ID and reference number on the NIS portal and not through an individual or touts,” Mr. James said.
According to him, the NIS CG has also ordered an investigation into allegations of passport racketeering at some passport offices in Lagos with a view to sanitising the system.
He urged Nigerians to direct any complaint or enquiries to 07080607900 and the email address email@example.com.
The spokesperson advised applicants against patronising touts or agents in order to ensure efficient service delivery.
The NIS boss had vowed to stamp out corruption in the operations of the NIS as part of efforts to reposition the Service and ensure efficient service delivery. (NAN)